At PoCo West Animal Hospital, we believe that caring for pets also means caring for the people who love them. Protecting the privacy and security of our clients, their pets, and our website visitors is a responsibility we take seriously. This Privacy Policy explains how we collect, use, and protect your information when you connect with us online or in person.

Who We Are

PoCo West Animal Hospital is located at:

108G-2748 Lougheed Hwy, Port Coquitlam, British Columbia, V3B 6P2, Canada

Phone: +1 604-554-1255

We provide veterinary care and related services, and to do so effectively, we may collect certain personal and pet information through our website, forms, or direct communication.

Information We Collect

When you use our services or website, we may collect:

• Personal Information: Name, phone number, email, address.
• Pet Information: Pet’s name, age, breed, and medical history (if shared).
• Appointment Details: Requested services, preferred date/time.
• Technical Data: IP address, browser type, and cookies to improve site performance.
• Payment Details: If processed online, billing information (secured via third-party payment providers).
  
  

How We Use Your Information

Your information is used only for purposes that support your pet’s care, such as:

• Scheduling and managing appointments.
• Sending reminders, follow-ups, and updates about your pet’s health.
• Responding to inquiries submitted online or by phone.
• Processing payments (if applicable).
• Improving website functionality and client experience.
• Meeting legal, medical, or regulatory obligations.

Cookies & Online Tools

We use cookies to:

• Remember your preferences (such as form inputs).
• Enhance browsing and site performance.
• Gather analytics to understand how visitors interact with our site.

You can disable cookies in your browser, though some features may not work as intended.

Data Sharing

We do not sell or rent your personal information. We only share data with:

• Trusted third-party providers (such as payment processors or scheduling platforms).
• Security/spam detection services to prevent misuse.
• Legal authorities, if required for safety or compliance.

Data Retention

• Client and pet records are securely stored as required for medical, administrative, and legal purposes.
• Online comments (if enabled) and related metadata are kept indefinitely.
• You may request deletion of your data where legally permissible.

Your Rights

You have the right to:

• Request a copy of the personal data we hold.
• Ask us to correct incomplete or inaccurate information.
• Request deletion of your data (unless required by law to retain it).

To exercise your rights, please contact us at +1 604-554-1255.

Security of Your Data

We use appropriate technical and organizational safeguards to protect your personal information. While no online system is 100% secure, we are committed to continually updating our practices to keep your data safe.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please reach out to us at:

PoCo West Animal Hospital

108 – 2748 Lougheed Hwy, Port Coquitlam, BC, V3B 6P2, Canada

Phone: +1 604-554-1255

At PoCo West Animal Hospital, our goal is to provide compassionate care for pets while respecting the trust you place in us to safeguard your privacy.